Voice AI leader appoints Chief Customer Officer and Chief Marketing Officer to scale what's working—deeper, faster, and for more brands ready to Flip the script on customer experience NEW ...

Google and lenders move to finance a $5 billion Texas data center for Anthropic as demand for AI infrastructure accelerates. Google is preparing to support a multibillion-dollar data center project in ...

Some fraudsters don’t know when to stop. This call center employee has had enough of scammers trying to buy expensive items using other people’s cards, so he created a clever script to immediately get ...

Spectrum is closing its call center in Appleton, according to a Charter Communications notice on March 18 to the Wisconsin Department of Workforce Development. The notice to DWD said Spectrum, the ...

Federal Communications Commission Chairman Brendan Carr made his case on Tuesday that overseas call centers pose potential national security risks because they may be compromised by foreign actors.

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Prefer Newsweek on Google to see more of our trusted coverage when you search. Please hold: Washington is coming for customer service. This week, FCC chairman Brendan Carr proposed rules aimed at ...

DOVER, DE, UNITED STATES, February 19, 2026 /EINPresswire.com/ — Call Loom, a leader in conversation intelligence, has officially launched its most advanced ...

Local officials in Kansas City celebrated when a development company abandoned plans last week to sell a warehouse to the U.S. government for the purpose of becoming a 7,500-bed immigration detention ...

DOVER, DE, UNITED STATES, January 15, 2026 /EINPresswire.com/ — Call Loom, a cloud-based call tracking system provider, has officially launched its new inbound call ...