Agentic AI is currently transforming three key areas of work — creative, coding, and support — says Shashi Upadhyay, president of engineering, AI, and product at Zendesk. But he notes that support ...
Customer service and sales software provider Zendesk Inc. today announced that it plans to acquire artificial intelligence software for customer support teams startup Forethought Technologies Inc. for ...
Zendesk last week closed one of its biggest-ever acquisitions in a bid to stay ahead of the move to agentic AI in the Customer Experience (CX) market. Buying Forethought brings one of the leading ...
Proposed acquisition positions Zendesk to lead the agentic service era, projecting 2026 as the year AI agents will surpass human service SAN FRANCISCO, March 11, 2026 /PRNewswire/ -- Zendesk expects ...
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